What Information We Hold and Why
When you open an account, we collect the details you provide — your name, email address, phone number, and date of birth. When you deposit or withdraw through bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the payment and match
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it to your account. We do not store your full mobile banking PIN or password. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and detect unusual activity. If you contact our support
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team, we keep a record of that conversation. We hold your data only as long as your account is active or as required by applicable law in your jurisdiction. You can request a copy of everything we hold about you, ask us to correct inaccurate details,
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or ask us to delete your account data where the law permits. Availability of our platform and the scope of data rights depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.